12-hour Court Time Cancelation Policy:
Court times canceled within 12 hours of the scheduled court time will be charged the court time fee at the end of the day unless the court time is filled. All members and non-members will receive a reminder email prior to the reserved court time.
NOTE: Exception: Hazardous weather and extenuating circumstances taken into consideration.
24-hour Lesson Cancelation Policy:
Lessons canceled within 24 hours of the scheduled lesson time will be charged the standard fee. All clients/students will receive a reminder email prior to the lesson. Front Desk Staff and Tennis and Pickleball Professionals will inform members and non-members of policy changes in addition to a notification sent out with billing.
NOTE: Exception: Hazardous weather and extenuating circumstances taken into consideration.
Non-member Court Time Policy:
Non-members are eligible to play a total of 5 times per calendar year, at which point we invite you to join the Club. Programs and lessons are excluded.
Pickleball and Tennis members are eligible to play their non-member sport 5 times per calendar year, at which point which encourage you to add-on either a pickleball or tennis membership respectively.
Non-member Fees:
Junior Program Make-Up Policy:
Clinics can be prorated if dates to be missed are known at the time of registration.
If a class is missed, players may take a make-up class in a similar leveled clinic during the session. Make-ups are permitted based on class availability.
Make-ups may not be carried over to the next session.
Membership Policies:
Birchwood does not offer Membership Freeze.
Memberships are non-refundable and non-transferrable. Memberships are effective one-year or six-months from the date of joining. Annual memberships will be automatically billed and renewed unless notified.
Tennis memberships are paid in full. Pickleball memberships are paid in full or month-to-month. For month-to-month payments, a credit card must be held on file and is charged on the first of the month.
Tennis Membership Tiers:
Junior - 18 and under
Individual - 19 and over
Couple (2) (previously husband/wife then partner) - individuals in a committed relationship, committed domestic partnership, or life partners living in the same household. Proof of address is required.
Family (3+): immediate family members living in the same household. Proof of address is required. Exception: children no longer living at home.
Pickleball Membership Tiers:
Individual - 19 and over
Additional Individual - for people in a committed relationship, committed domestic partnership, life partners, and family in the same household. Proof of address is required.
Shoes:
We kindly request that you wear fitness light colored sole shoes or tennis shoes to prevent any damage or scratches to the surface. This helps prevent any unwanted marks or stains that can occur from dark colored sole or non-tennis shoes. Additionally, please refrain from scuffing or scraping the courts, as this can lead to permanent damage. By following these guidelines, we can all enjoy our tennis and pickleball facilities for years to come.
Beverages and Gum on Courts:
Only water is permitted on the court. All other beverages are to remain in the patio and lobby areas. Beverages, aside from water, stain the courts. In addition, please refrain from chewing gum on the court. Gum ruins the surface of the courts. We appreciate your cooperation and understanding.
Quiet Environment:
We ask that all members and guests maintain a quiet environment when they are walking to and from their designated tennis or pickleball courts. This ensures that other players are not disturbed during their game and can focus on their performance.
